Refund policy
Return and Refund Policy
At Wicked & Wanted, all orders are fulfilled directly through our wholesale supply partner. Because of this, our return process works a little differently than a typical retailer.
Final sale items For hygiene and safety reasons, the following categories are final sale and cannot be returned or exchanged unless the item arrives defective or damaged:
- Lingerie and intimate apparel
- Hosiery
- Costume accessories that contact skin directly (masks, gloves, etc.)
Eligible returns Costumes and accessories not listed above may be returned within 15 days of delivery if unworn, unwashed, and in original packaging with tags attached. This window matches what our supplier allows us to return upstream — we're unable to extend it further.
Defective or damaged items — please act quickly If your item arrives defective, damaged, or incorrect, contact us within 5 business days of delivery at [your support email] with your order number and photos of the issue. This short window isn't us being strict for no reason — our supplier only gives us 5 business days to file a shortage/damage claim on our end, so a fast report from you is what lets us actually get you a resolution. Claims for damage discovered after unpacking should be reported in writing within 5 working days of delivery.
Refused or undeliverable packages If a package is refused at delivery or returned as undeliverable, a restocking fee may apply, and we're unable to reimburse original shipping costs in these cases.
Refund processing Approved refunds are issued to your original payment method within 5–10 business days of us receiving/confirming the returned item.
How to start a return Email [your support email] with your order number before sending anything back. Items returned without prior authorization may not be accepted or credited.